The Kumquat How To's
 

How Do I Place an Order?

There are severals ways you can place an order: online, phone, snail mail or email. As a friendly gesture, please let us remind you to never ever ever include your credit card information in an email - once we have received your initial email we will contact you by telephone.

How Do I Place an Order Online?

Our online boutique has been specifically designed to be an enjoyable means of shopping. Simply click the left hand box of the item you are interested in purchasing and then click the "Add to Cart" button. If at any time you wish to view the items in your cart left click on the "My Cart" button located in the navigation bar on the top of the page.
 

Acceptable Forms of Payment

We are able to accept several forms of payment at this time; cheque, money order, Paypal, credit cards (Visa, Mastercard, American Express and Discover) and cold hard cash are all acceptable means of payment. Paying by Paypal requires a Paypal user account, which is completely free for customers. At this time we are able to accept credit card and Paypal payments for online purchases only - we apologize for any inconvenience this may cause. Please note that Payment Method (located on the top left corner of each page) does not refer to forms of payment; this relates to purchasing packages and is described in the "Purchasing a Package" and "Payment Method" sections below.
 

What is This Lightbox Thing?

The Lightbox is your collection of favourite images! If you see something you like check the "Lightbox" box - we'll save up to 30 images for you to look at later. At any point you can see the contents of your lightbox by clicking the "Lightbox" link in the navigation bar on the top of each page. If you wish to purchase an image that is in your lightbox, click on the thumbnail to view the enlarged image. Select the items that you want to purchase and click on the "Add to Cart" button.
 

Purchasing a Package

When you purchase a package it acts as a credit on your account. Once you've purchased your package you may then go ahead and choose the fine art prints or notecards your package contains. When the time comes for you to pay you simply select 'Package' from the Payment Method drop down menu located on the top left of your screen and your choices will automatically be counted as the package you purchased earlier. As it is impossible to carry over a balance with packages it is necessary that you checkout your order only when your shopping cart exactly matches your chosen package's contents.
 

To Pay Per Purchase (PPP) or Package?: Payment Methods

You will need to tell our shopping cart which payment method you would like to use to pay for your purchases. By default the payment method is PPP (pay per purchase).  Using this payment method you will need to pay during the checkout process. If you have purchased a package you can select this in the Payment Method drop down menu. You need to purchase packages before you are able to use them. They can be purchased through the Packages page.
 

Shopping Cart

The shopping cart displays your order details; if you wish to delete a selection from your order before proceeding to checkout, simply hit the remove link on the right side.
 

Checking Out

You will need to login to checkout your order. If you are new to the site please complete the registration form to create a username and password. This information is stored, so that you can return to the site to make future purchases and so that we can review your orders. We utilize PayPal for purchases made on this site.
 

Return Policy

Cancelling an Order: In the unfortunate event that you feel you must cancel an order, please advise us of this as soon as possible; we will be more than happy to cancel any order that hasn't already been shipped. If an order has been shipped and you still wish to cancel it, you will be reimbursed the full amount of the order less shipping charges once we receive the returned item(s). This same policy applies to refused shipments.

Incorrect, Incomplete or Damaged Orders: At The Everyday Kumquat we believe each order deserves to be loved, cherished and bubbled-wrapped as if it were our own. If an order does not arrive in this fashion, please email us at info@everydaykumquat.com. Once we have been advised of the problem, please return the items in their original packaging; replacement items will be shipped immediately upon return of damaged or incorrect items, without charge. All claims for missing/damaged/wrong items must be made within 3 business days from the date the package was received.
 

Copyright Notice

All content of this site is owned by The Everyday Kumquat, and protected by Canadian, US and International copyright laws. Use of images, graphics, text, or HTML contained within this site requires written permission from The Everyday Kumquat; this includes downloading, copying material, altering in any way, recreating in other mediums (paintings, sketches, etc.), or distribution in any form. Print sales are for display of the purchased print only; scanning, copying, photographing or any other form of reproduction or distribution of prints is prohibited unless written authorization is provided. All image sales for usage rights are conditional upon receiving payment to fulfill the agreement.

If you would like to request permission to use any content within our website, please email us at info@everydaykumquat.com.

Thank you for respecting our work, and please enjoy your stay with us!